Debit card authorization

Pat0410 · ‎03-01-2024

Good afternoon,

I have a problem topping up my account. It's probably a debit card authorization error - I had the same problem before. is it possible to contact with customer services via chat online?

XRaySpeX · ‎03-01-2024

There is no Live Chat on PAYG.

Are you using a foreign bank card?

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Pat0410 · ‎03-01-2024

I am using debit card from HSBC bank.

Pat0410 · ‎03-01-2024

Is there anyone here who can help me check my debit card authorization?

Christopher_G · ‎03-01-2024

Hi @Pat0410

Are you using this fast payment service?

Chris

Pat0410 · ‎03-01-2024

Hi Chris,

Yes, and when I try to use the card to making a payment, I get an error - "Some errors have occurred"

Christopher_G · ‎03-01-2024

Could you try doing it on a different device or browser please, @Pat0410?

Chris

Pat0410 · ‎03-01-2024

Yes, unfortunetly still this same problem

Christopher_G · ‎03-01-2024

OK, thanks for trying, @Pat0410

I recommend speaking to our Mobile Care team so they can check this for you.

Chris