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Data not working in germany

Brandon122bh
Visitor

‎03-10-2022 08:35 AM

I bought an eu card in the uk and when registered it stated via text that I have 15gb to use in 30 days for UK and EU. 

 

I have turned roaming on and have not used all the data, nor has time passed but data is not working. 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎03-10-2022 08:41 AM

@Brandon122bh : Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)