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Data not rolled over

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MW-M
Investigator
Investigator

‎16-07-2025 10:50 PM

Hi, I've just switched from a £10 plan with 8GB of data to a £5 plan (250MB) and as I had only used about 2.5GB I was expecting to recieve about 5.5GB of rollover data, but nothing has come through. I have had the data rollover on this swap on previous occasions so this is something new. Have the data rollover terms changed? 

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Ali_A
EE Community Support Team
In response to MW-M

‎17-07-2025 05:40 PM - edited ‎17-07-2025 05:40 PM

Hi @MW-M 

Thanks for the screenshot.  I'd recommend giving Customer Service a call on 150 where a guide will be able to check your Rollover allowances and eligibility, and have this raised for investigation if you're missing data allowance. 

Ali

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XRaySpeX
EE Community Star
EE Community Star

‎17-07-2025 12:05 AM

There is no data rollover to or from £5 packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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MW-M
Investigator
Investigator
In response to XRaySpeX

‎17-07-2025 10:59 AM

Not according to the website, for the £5 pack it says includes data rollover and this has been the case for the past 3 years that I've been using these packs. Has something changed that hasn't been conveyed to customers and the website?

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Ritu_D
EE Community Support Team
In response to MW-M

‎17-07-2025 11:31 AM

Hi @MW-M 

Welcome to the community. 

Are you on a 30 day £5 pack or 7 day? 

Thanks 

Ritu 

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MW-M
Investigator
Investigator
In response to Ritu_D

‎17-07-2025 11:46 AM

It's a 30 day £5 pack. Previous pack was a £10 30 day with rollover data
but i didn't get any.
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Ritu_D
EE Community Support Team
In response to MW-M

‎17-07-2025 11:54 AM

Have you recently changed to the £5 pack @MW-M ? 

 

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MW-M
Investigator
Investigator
In response to Ritu_D

‎17-07-2025 11:57 AM

Yes, started yesterday.
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XRaySpeX
EE Community Star
EE Community Star
In response to MW-M

‎17-07-2025 11:59 AM

Where on the website? URL please?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Ritu_D
EE Community Support Team
In response to MW-M

‎17-07-2025 12:09 PM

Thanks for confirming that information @MW-M 

You can find all eligible rollover packs here About Data Rollover

The £5 pack does not appear to be on the list of rollover packs. 

 

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MW-M
Investigator
Investigator
In response to XRaySpeX

‎17-07-2025 12:19 PM

My EE - PAYG Landing

MWM_7-1752751110703.png

 

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