Hi, I've just switched from a £10 plan with 8GB of data to a £5 plan (250MB) and as I had only used about 2.5GB I was expecting to recieve about 5.5GB of rollover data, but nothing has come through. I have had the data rollover on this swap on previous occasions so this is something new. Have the data rollover terms changed?
Thanks for the screenshot. I'd recommend giving Customer Service a call on 150 where a guide will be able to check your Rollover allowances and eligibility, and have this raised for investigation if you're missing data allowance.
