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Data has not renewed

rxpk
Explorer

‎04-02-2023 11:59 PM

Hello,

I'm registered on a £10 subscription pack with direct card payments, and it was meant to renew today. My money has left my bank account, but my data and minutes have not been renewed. Please help?

Thanks 🙂

0 Helpful
3 REPLIES 3
rxpk
Explorer

‎05-02-2023 12:01 AM

This happened to me too! I had plenty of data and then all of it disappeared all of a sudden without me having done anything to it. Have you been able to receive assistance on this?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to rxpk

‎05-02-2023 12:37 AM - edited ‎05-02-2023 12:43 AM

@rxpk : Yes, the other OP did but never took it up. Perhaps you will.

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Katie_B
EE Community Support Team
In response to rxpk

‎05-02-2023 07:57 AM

Hello @rxpk. 

What reports back when you text BA to 150?

Katie

0 Helpful