About 7 weeks ago my pay as you go number (a special number), was no longer in service, I called up EE from my contract number and tried to find out why, as they tried to verify me on that number, they said the security details were incorrect, the name had been changed as well as my memorable name. I was told the details were changed a few days prior to that, and that I should go into branch to get my number back. The branch looked into it and had noted that my name previously on the account based on previous calls I had made. They told me my id was placed onto the account, therefore I need to go home and call cs to have it resolved. Cs made a data breach referral to the fraud team, I called back soo many times for an update as to no avail, I was told I had to wait. Another data breach referral was made and still no reply. Im stressed because it was a number I paid loads of money for, I still have the original sim card, and have access to whatsapp. I feel EE have been unhelpful in helping me retrieve my number, and the fraud team havent updated me at all in regards to this, I just want my number back
