Credit

[Owen832]

I got refunded £10 but they gave me it in credit, which is not what I asked for. As I ordered the wrong sim so they said they would refund the money. Any help would be appreciated

[Debbie_G]

Hi @Owen832.

Welcome to the community.

If you were expecting the £10 to be refunded, I can appreciate why this has caused some confusion.

We don't have access to customer accounts here on the community, so I'd recommend getting back in touch with our customer support team. They can check how the refund has been applied and advise on the options available.

Debbie

[XRaySpeX]

When & how did you order this SIM?

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC & get your money refunded. If you ordered in-store you have no such "change-of-mind" right of return.

Where did they give you credit to? If you cancelled this SIM & returned it there is nowhere to give you credit other than back to your bank or card. They didn't give you the credit on another PAYG SIM you happen to have? They shouldn't do that.

[Owen832]

I ordered it online and then sorted the refund out over phone

[XRaySpeX]

& where was it put?