@MichaelDScott Perhaps those people should look at their account first ! No confusion as a balance of a pack allowance isn’t the same as credit on the account. Just texting AL to 150 would show this.
You can have zero credit and still have an allowance because of the purchased pack. It’s not EEs fault that some people don’t know the difference, perhaps these people should know the difference to stop the confusion.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
