Credit top up

[Mikelee]

Hello, yesterday I accidentaly made a top up credit payment on a sim card I don't use anymore and it was all good. But after that I tried to top up credit on the sim I'm using and I got a message that additional payer authentication is required and I can't complete the payment since then. Any ideas why is this happening?

Thanks

[Christopher_G]

Hi @Mikelee 

Welcome to the community.

I'm not sure why that would be. Could you try on a different device or browser please?

Chris

[Mikelee]

I have tried on all devices from mobile, tablet to PC and always getting same error message that additional payer authorisation is required...

[Christopher_G]

Thanks for trying that. It seems like it could be related to your account, @Mikelee.

I would recommend speaking to our Mobile Care team, they'll be able to check your account and help fix this for the future.
Chris