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Credit not showing

Saffira
Valued Contributor
Valued Contributor

Hello,

I bought a pack with Pay as you Go sim card about a week ago, the sim card is now in my phone and the number transfer has been completed yesterday.
However the credit says £0 although my debit card has been credited £15.
How do I activate the pack I bought?

10 REPLIES 10
Katie_B
EE Community Support Team

Hi @Saffira

Sorry to hear you have had to top up again, please give us a call on 150 and our team will be happy to help. 

Katie