Credit not activated

Gordon99 · ‎06-10-2025

I bought £10 of credit for my grandchild’s phone (their number is on my account) and although it is showing in the account, their credit doesn’t seem to be activated and they can’t make calls and have no data. How can I activate it? It is now showing as £9.80

XRaySpeX · ‎06-10-2025

@Gordon99 : What does texting AL to 150 from their no. fully report verbatim (it is free)?

As their credit is now showing as £9.80 it is too little to buy a £10 pack. Top it up before buying the pack by texting PLAN10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎06-10-2025

@Gordon99 : What does texting AL to 150 from their no. fully report verbatim (it is free)?

As their credit is now showing as £9.80 it is too little to buy a £10 pack. Top it up before buying the pack by texting PLAN10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP