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Very Confused

OSHYTOSHY
Explorer

‎05-10-2025 04:47 PM

Just signed up for a PAYG number online and assumed after they took my payment I’d be able to immediately activate an eSIM on my phone and be given a new number. Nope. Just an email saying I’m get something in 1-2 business days. What will I get? I don’t want a piece of plastic, I want a new number now. What did I do wrong or not understand?

I don’t see a chat facility to talk to an agent either. 

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎05-10-2025 04:59 PM

EE don't offer eSIM on PAYG

You can purchase a new PAYG SIM from most supermarkets.

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XRaySpeX
EE Community Star
EE Community Star

‎05-10-2025 05:04 PM - edited ‎05-10-2025 05:05 PM

@OSHYTOSHY : You'll get a physical SIM with a new no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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OSHYTOSHY
Explorer

‎05-10-2025 05:09 PM

I didn't want a physical SIM, I wanted an eSIM. Thanks for the info.

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OSHYTOSHY
Explorer
In response to bristolian

‎05-10-2025 05:09 PM

Okay, thank you for the info.

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