Credit issue

[MaiteG]

Guys,

I have received a text from you telling me that my current credit is less than £4.

How is that possible when I topped up last January (24th) £20 and still have enough minutes and data? Where has that my credit gone?

My current plan is £10 8GB. I was not away so no roaming calls, I did not make phone calls abroad and did not make any phone call to specific number that charged £1xxx.

I want a refund and I need to know what happened to my credit, otherwise I will have to consider leaving EE after being with you for many years. I should have at least £10 as I renewed my pack last month. My current credit is £3.28. I am topping up now with £20, but I need a refund and fix this issue ASAP!.

Thanks

Maite

Thanks very much

Maite

Please Find Attached

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

What does "Your usage" say in that page?

[MaiteG]

Hi again,

Attached you will find my usage. Note I have already topped up with £20 but the issue was before.

As you can see: 550 mins of 550, 14.9 left of 16 GB.

I want to know where my credit has gone. And a refund.

Thanks

Maite

 

 

 

[XRaySpeX]

Well, there's your £20!

"Your Usage" is the section below "Your Allowances"

[MaiteG]

Hi,

Excuse me but, what do you mean with "Well, there's your £20!" Could you please, expand and explain?

I had £3.94 when I got an EE text as a warning and I should have at least £10 before I topped up today.

What don't you understand? Do I make myself clear?

Thanks

Maite

[MaiteG]

Checked!

Thanks very much!

Maite.

PS: Ignore my previous messages.

[XRaySpeX]

The online EE is not as immediate as the 150 Text Service.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.