Credit has disappeared from my account?

[Coda95]

I got ee sim a few months ago with £10 credit on it, but the £10 has disappeared from my account and the account balance is zero. I've not used the credit as I was finishing a contract with another network provider before starting to use ee. So I login to my ee account to apply a boost and start using my ee sim, but the £10 credit I paid for is gone. Has ee just taken my money?

[XRaySpeX]

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Coda95]

Hi, thanks for your reply. I never bought a pack, I purchased a sim with £10 credit on it, a now the credit has disappeared.

[XRaySpeX · Accepted solution]

EE PAYG SIMs come primed with a pack. It would have been bought from the £10 credit you paid for it.& lasted 30 days. You say this would've been a few months ago. How many months? If you've not topped up since you will have no credit left.

What does texting AL to 150 from your no. fully report verbatim (it is free)?