Content lock???

Villaking999 · ‎10-04-2026

I have two EE SIM cards one my phone the other in my router always been fine then just recently I can not access my William hill account through either and I have not changed anything,if I use my phone via other WiFi connections no problem can someone please help!!!

XRaySpeX · ‎10-04-2026

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎10-04-2026

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Villaking999 · ‎10-04-2026

Like I said it's always been fine so why has someone put content lock on without even notifying me and on both SIM cards,I can't get to a EE shop and I don't have a credit card a bit ridiculous from EE🤦

Ali_A · ‎10-04-2026

HI @Villaking999

What's the error message you see when trying to access your online gambling account?

Is it the entire webpage you cannot access or just the account?

Ali

Villaking999 · ‎10-04-2026

Hi it's the entire web page

Debbie_G · ‎11-04-2026

Thanks for getting back to us, @Villaking999.

Because the full website is being blocked on mobile data but working on WiFi, this does sound like it may be related to Content Lock on both SIMs.

If you give our customer support team a call, they will be able to check your account and help further.

Debbie