Connected SIM roam abroad add on

Slaughk2 · ‎06-09-2023

I bought a 50gb data packaged for my connected SIM. I didn't realise that this no longer included roaming until I arrived in France. Now I am trying to buy the add on and keep going round in circles on the EE website or my EE app as it does not present an option for me to buy. I paused my subscription once I realised data wouldn't work in Europe. Any idea why I cannot now purchase the roam abroad add-on?

XRaySpeX · ‎06-09-2023

@Slaughk2 : Pre-paid data SIMs & the devices they're in are for UK use only.

Anyway the Roam Abroad Pass is only for contracts, not PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎06-09-2023

@Slaughk2 : Pre-paid data SIMs & the devices they're in are for UK use only.

Anyway the Roam Abroad Pass is only for contracts, not PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)