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Roaming - data not working

Arwee
Investigator
Investigator

‎06-09-2023 02:34 PM

I’m in a EU country and have paid for Roam Like Home for 7 days. It was supposed to include data use, but I have no internet connection. Otherwise roaming seems to work, I’ve been able to send and receive text messages.

Of course I’ve checked that I have mobile data turned on in my phone (iPhone) and I have plenty of data left in my allowance.

0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎06-09-2023 04:34 PM

Hi @Arwee,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Which roaming add-on did you purchase?

James

XRaySpeX
EE Community Star
EE Community Star

‎06-09-2023 08:15 PM

@Arwee : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP