Cant buy a pack

Sandra2826 · ‎21-09-2023

Hello, ive been unable to buy a 10 pound pack even though i have enough credit on my account. Ive been going through the app and online trying to buy it every time. When i select the pack i choose to pack by top-up and i get a PREPAID PACKS ERROR and that theyre fixing the page, ive been trying to buy this pack since tuesday. what do i do?

Sandra2826 · ‎21-09-2023

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XRaySpeX · ‎21-09-2023

@Sandra2826 : Have you tried texting PACK10 to 150?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Evan16 · ‎07-11-2023

Hi, I have had the same problem for the past 2 weeks. I have a £10 balance on my account, but am unable to buy the £10 pack.

When I go to this link https://add-on.ee.co.uk/text it says 403 Forbidden.

When I go this link: Buy a plan/ subscription link from EE app , it says: "Packs Error, this page is being fixed" .

When I try buy by texting PACK10 to 150, it prompts me to reply YES, which I do. But then nothing happens. I've tried this several times and waited over a week since the first time, but the pack hasn't been loaded into my account.

I went in to an EE store but all they did was text PACK10 to 150 on my phone, and as I've said, this doesn't work.

I'm thinking of switching to a different service provider at this point. Not sure what else to do. Please help me out here.

Evan16 · ‎07-11-2023

XRaySpeX · ‎07-11-2023

@Evan16 : To not get the "403 Forbidden" don't use "https:" but "http:".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎08-11-2023

Hi @Evan16

Please give us a call on 150 and the team will get this looked into and help get the pack activated for you.

Leanne.