Cant buy a pack

[Sandra2826]

Hello, ive been unable to buy a 10 pound pack even though i have enough credit on my account. Ive been going through the app and online trying to buy it every time. When i select the pack i choose to pack by top-up and i get a PREPAID PACKS ERROR and that theyre fixing the page, ive been trying to buy this pack since tuesday. what do i do?

[Sandra2826]

.

[XRaySpeX]

@Sandra2826 : Have you tried texting PACK10 to 150?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Evan16]

Hi, I have had the same problem for the past 2 weeks. I have a £10 balance on my account, but am unable to buy the £10 pack.

When I go to this link https://add-on.ee.co.uk/text it says 403 Forbidden.

When I go this link: Buy a plan/ subscription link from EE app , it says: "Packs Error, this page is being fixed" . 

When I try buy by texting PACK10 to 150, it prompts me to reply YES, which I do. But then nothing happens. I've tried this several times and waited over a week since the first time, but the pack hasn't been loaded into my account. 

I went in to an EE store but all they did was text PACK10 to 150 on my phone, and as I've said, this doesn't work. 

I'm thinking of switching to a different service provider at this point. Not sure what else to do. Please help me out here.

 

 

 

[Evan16]

 

[XRaySpeX]

@Evan16 : To not get the "403 Forbidden" don't use "https:" but "http:".

[Leanne_T]

Hi @Evan16 

Please give us a call on 150 and the team will get this looked into and help get the pack activated for you. 

Leanne. 

[Phyllis9]

I’ve had the same problem too

[Alex_H]

Hi @Phyllis9,

Welcome to the EE Community

It is via your online account you are trying to buy the pack? Does the error happen if you try on another browser or the app? 

Have you also tried purchasing the pack via text? You can text PACK10 to 150 for example to buy a £10 pack Text services for pay as you go mobile | Mobile Help | EE

Alex