Cant buy a pack

Missy996 · ‎13-02-2022

Hello, I have decided to try and buy a pack for my pay-as-you-go phone, but any time i try to look at the packs section on both online and the app none appear.

I can text 150 to get a list of packs using ALL PACKS and i will get a text back with a list of packs and then i can reply with the one i would like ie PACK15 which will result in another text back basically saying "you've selected a pack from our new range ... if you would still like to move to PACK15 please reply YES". But when i reply YES nothing happens.

Any Help?

XRaySpeX · ‎13-02-2022

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Missy996 · ‎14-02-2022

“

Your current balance as of today 14:55 is £18.30. Your last top up was £5.00 on 13/02/2022 at 00:18. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices”

this is what I get if I text AL to 150 and it is free for me to text

XRaySpeX · ‎14-02-2022

You have enough credit to buy a pack. Which pack do you want?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Missy996 · ‎14-02-2022

I’m looking to get the PACK15

Missy996 · ‎14-02-2022

I’m looking to get the PACK15 but none of the packs show up online for me

XRaySpeX · ‎14-02-2022

What happens when you just text PACK15 to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Missy996 · ‎14-02-2022

I get the following when I text PACK15 to 150

”

You've selected a pack from our new range.
These packs offer better value for money. Once you move to our new range, you won't be able to go back to your current pack or the other old packs.
You will keep any Free Boosts you already have on your account and your new PACK15 will be subject the new Free Boost rules. To learn more visit: https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/ee-free-boosts

Our new £15 Pack gives you 15GB of data, UNL mins, and UNL texts

If you would still like to move to PACK15 please reply YES”

but when I reply YES nothing seems to happen

Leanne_T · ‎15-02-2022

Thanks for trying @Missy996

If this is not working for you, please give us a call on 150 or 0800 079 8586 and the team can help you with the pack 🙂

Leanne.