Cancelling my pack

Saraeskandari · ‎14-06-2023

I am going away and want to cancel my current pack but couldn’t find an option to do so. I would appreciate it if you could please ensure that my pack is cancel now and can be renewed when I come back. Thanks

XRaySpeX · ‎14-06-2023

@Saraeskandari : Text STOP PACK to 150. When you get back just top-up & buy whichever pack you want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

James_B · ‎14-06-2023

Hi @Saraeskandari,

Welcome to the EE Community. 🙂

Please text STOP to 150 to cancel your current pack subscription.

Thanks

James

XRaySpeX · ‎14-06-2023

@Saraeskandari : Text STOP PACK to 150. When you get back just top-up & buy whichever pack you want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP