Cancelled account trying to charge

[Angiernie30]

Hi bought a dongle before my services were able to be connected I cancelled immediately with the shop as it was only whilst we waited and I am being written to at not my address my partners who paid on his card for the dongle and sim. I am an ee broadband customer I cancelled it directly in shop when we signed  for the home broadband they did it all and assured me it was only for the month. U can clearly see it’s not been used. 

[XRaySpeX]

Sounds like you signed up for a contract as PAYG does not need cancelling.

How much did you pay up-front for it & what SIM plan did it have?

Furthermore there is no right to cancel goods bought instore nor any cooling-off period.

[Angiernie30]

Hi it was an unlimited pay as you go.

£55.00 I one hundred percent did not sign up for a longer contract gave the notice for it end after one month they did the paperwork. Signed up out home broadband advised what to do and what sim on the dingle to get etc

They also put the wrong address on this not the home we were moving to.


Sent from my iPhone

[XRaySpeX]

EE don't sell mobile routers on PAYG, only contract. I think you've bought a contract at £55 pm. There are 2 such mobile routers with unlimited data sold by EE on contract. Which model mobile router did you buy?

[Angiernie30]

Hi it’s a dongle box that you can plus in anywhere not a router just a small square box you put the sim in.


Sent from my iPhone

[Chris_B]

@Angiernie30   One of these ? 

That’s a mobile router.  A Dongle has a male USB plug on it that you plug in a port. 

[XRaySpeX]

Yes, that'll be a mobile router. What it say it is called on its label?