Can’t top up online

2R · ‎03-10-2021

Why I can’t proceed top up , no space to enter authentication code and can’t press confirmation.

i am able to do online top up since January 2021, but unable to do it these two weeks. My value is nearly used up .

XRaySpeX · ‎03-10-2021

Zoom out your browser until you can see foot of page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

2R · ‎03-10-2021

XRaySpeX · ‎03-10-2021

Zoom out your browser until you can see foot of page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

2R · ‎04-10-2021

2R · ‎04-10-2021

2R · ‎04-10-2021

2R · ‎04-10-2021

I checked the whole page few times already, still can’t do the top up

Leanne_T · ‎04-10-2021

Morning @2R

Thanks for coming to the community.

Have you tried another browser?

Are you using My EE - fast payment?

Leanne.

Lotus7 · ‎21-03-2022

Hi, can you top up now? I have the same problem with you. Thanks

Katie_B · ‎21-03-2022

Hello @Lotus7.

Welcome to the community.

Have you tried another browser?

Speak soon,

Katie 🙂