Can’t top up online

2R · ‎03-10-2021

Why I can’t proceed top up , no space to enter authentication code and can’t press confirmation.

i am able to do online top up since January 2021, but unable to do it these two weeks. My value is nearly used up .

DrWho · ‎31-03-2022

There is no option to top up online at all. I get the error message: "unable to accept payments to that number" (!?)

Yet when I try the route of dialling 0800 079 8586, and follow top up instructions I CAN top up. Why did EE remove online top up? And why is my number not recognised?

I sent the message BALANCE to 150 but received no reply. Nor can I read my balance on my EE Account. Balance information does not exist.

XRaySpeX · ‎31-03-2022

@DrWho : Have you tried using Fast Top Up online with a UK bank card? You don't need to login or register anything. All you need is your mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

lleiguo · ‎26-08-2023

Can’t top up, tried different credit cards

Christopher_G · ‎27-08-2023

Hi @lleiguo

Could you try our fast payment service please?

Chris