EE 4gee Wi-Fi mini in spain

hy9 · ‎21-08-2023

I have a 4gee Wi-Fi mini router which I use for camping etc. I have a 120GB data sim in which lasts 12 months (started last month). I have come to Spain, as I have for the last 3 years with the same data sim, and mini router, and this year it is not working. I can see the Wi-Fi is working, but it says ‘no internet connection’.

I smdknt think there has been any changes to the eu rules since last year, why is it not working? What can I do? Any help I read is only for PAYG subscription etc, and when I look it tells me I don’t need to buy any more data as I have loads anyway…… help!

XRaySpeX · ‎21-08-2023

@hy9 : Roaming on PAYG has changed since June '23 & there are now charges for PAYG SIMs to use their pack allowances in EU. Pre-paid data SIMs, not having a pack, are for use in UK only.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎21-08-2023

@hy9 : Roaming on PAYG has changed since June '23 & there are now charges for PAYG SIMs to use their pack allowances in EU. Pre-paid data SIMs, not having a pack, are for use in UK only.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

hy9 · ‎22-08-2023

Ok 🙄 thank you for the info 👍🏻
It’s so confusing as they talk about receiving texts, but as it’s not a phone, I don’t get texts with any info!

Sent from my iPhone
The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336. Is e buidheann carthannais a th’ ann an Oilthigh Dhùn Èideann, clàraichte an Alba, àireamh clàraidh SC005336.

XRaySpeX · ‎22-08-2023

Most mobile routers are capable of receiving texts. Look for its SMS Section.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

hy9 · ‎26-08-2023

So I finally managed to get into the top up part to buy an active pack, but when I try and pay the capthca thing isn’t showing.
I then read the community help and saw that zooming out can help…… so now I can see the bit that says tick this box for security ……. But there’s no frickin box! Any clue what to do?

Why do they make this so difficult?!

I am having to find different Wi-Fi hotspots to be able to ask for help, it’s taken 6 days so far…..

Katie_B · ‎26-08-2023

Hello @hy9.

Have you tried using a connected device and opening add-on.ee.co.uk?

Katie

hy9 · ‎27-08-2023

Yes that’s where I’m trying to do the top up

Sent from my iPhone
The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336. Is e buidheann carthannais a th’ ann an Oilthigh Dhùn Èideann, clàraichte an Alba, àireamh clàraidh SC005336.

Christopher_G · ‎27-08-2023

Could you try topping up on this fast payment page, @hy9?

Chris