Can't purchase unlimited data

Dave449
Investigator
Investigator

‎01-07-2024 02:48 PM

I am on pay as you go and can't buy unlimited data via text or via the automated phone system or via my EE either,how do I purchase this?

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10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎01-07-2024 02:56 PM - edited ‎01-07-2024 02:58 PM

@Dave449  : Do you have an active pack of £10 or more? If so, text UNL DATA to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Dave449
Investigator
Investigator
In response to XRaySpeX

‎01-07-2024 02:59 PM

Yes I do have a £1O pack,ok thanks I will give that a try

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Dave449
Investigator
Investigator
In response to Dave449

‎01-07-2024 03:01 PM

UNL DATA doesn't work,it says their has been a problem.

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XRaySpeX
EE Community Star
EE Community Star
In response to Dave449

‎01-07-2024 03:04 PM

Try visiting http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Dave449
Investigator
Investigator
In response to XRaySpeX

‎01-07-2024 03:07 PM

Their is no choice of unlimited data

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Dave449
Investigator
Investigator

‎02-07-2024 06:16 PM

I am still unable to purchase unlimited data by text,website, automated phone system 

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XRaySpeX
EE Community Star
EE Community Star
In response to Dave449

‎02-07-2024 06:22 PM

@Dave449 : No need to start a new thread on same matter as existing thread already responded to.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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James_B
EE Community Manager
EE Community Manager
In response to Dave449

‎03-07-2024 08:41 AM

Hi @Dave449,

Please get in touch on 150 so our Mobile Guides can check the plan you are using is eligible for the unlimited data add-on.

They'll be happy to help. 🙂

James

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Dave449
Investigator
Investigator
In response to James_B

‎03-07-2024 08:46 AM

I already have done this and they said it is not on offer at the moment which is strange as I've been able to purchase this last month

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