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Can't phone or text

Rabbit82
Visitor

My phone stopped receiving calls and texts. I hadn't put on any credit for a while so thought that was the issue so put £10 on it. Received text verification that £10 had been added but still not receiving and message says I've got no credit when I try to make a phone call 

1 REPLY 1
James_B
EE Community Support Team

Hi @Rabbit82,

Welcome to the EE Community. 🙂

It sounds like your account may be in hibernation.

When was the last time you topped up or used your phone for a chargeable service?

James