19-12-2023 05:46 AM
My phone stopped receiving calls and texts. I hadn't put on any credit for a while so thought that was the issue so put £10 on it. Received text verification that £10 had been added but still not receiving and message says I've got no credit when I try to make a phone call
19-12-2023 09:31 AM
Hi @Rabbit82,
Welcome to the EE Community. 🙂
It sounds like your account may be in hibernation.
When was the last time you topped up or used your phone for a chargeable service?
James