How do apply a pack so I can buy ROAMEU add on?

[m9sh0]

I am in France and got a message from EE that I need to buy a subscription pack and then I can buy a ROAMEU7 add on to have roaming for 7 days. I bought a pack for 10 pounds. When I log in to my EE account I see a message that it was closed. That is possible, because I don't have a plan with EE, the only thing I bought recently has been a 120 GB data sim, which can't be used in France. So what should I do so EE understands that I have a pack and just need to buy the roaming add on? 

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[m9sh0]

Your current balance as of today 05:17 is £0.00. You have 98 texts and 112.4GB remaining until 15/07/2024 for your 120GB data for 12 months.. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[m9sh0]

To use data on your phone, you'll need an add-on or pack. Click here to buy http://add-on.ee.co.uk/text

[Katie_B]

Hello @m9sh0. 

Thanks for providing your text response. 

To use your subscription pack in France you will need to purchase a roaming add-on. 

You can do this by clicking the link on the text you received. 

Please be sure to let us know if you have any further questions.

Katie

[XRaySpeX]

You have a data SIM. You can't buy packs on those. Furthermore they are not usable outside UK. Roaming is only available for PAYG phone SIMs. 

[m9sh0]

Thanks. So my Subscription Pack purchase was a waste of money. I just bought a 14-day EU roaming addon through my Three account. 

[XRaySpeX]

I'm surprised you were even able to buy a pack for this no. You sure it wasn't for the closed a/c no?

[m9sh0]

The order confirmation email does not say which number it is associated with. Just says: 20GB SIM plan, 0.00 monthly cost, 0 for no contract.