Can’t delete or change card

[Lilybarny26]

I am on pay as you go and need to delete a card and use a different one for this, however I can only add a card  and there’s no way on the ee app to delete the card I no longer need. Honestly stupid I’ve seen multiple other people with this problem since 2021  but nothing to resolve the issue ?!anybody have any ideas?

[Leanne_T]

Hi @Lilybarny26 

Thanks for coming here. 

I am sorry this is not showing for you, please call us on 150 and our pay as you go care team will be happy to help get this sorted 🙂

Leanne.

[fsociety79]

Shouldn’t there be anyway of doing this through either the app or website? Why would we need to ring customer service to perform such a basic task? I could do it before.

[Leanne_T]

Hi @fsociety79 

Thanks for coming here. 

If you log into your My EE account online and select account settings, do you have the option to change the card? 

Leanne.