Can't connect despite buying EU 7 day pass

Gallomper
Investigator
Investigator

‎22-07-2023 07:42 AM

I bought a 7 day EU roaming pass to use my own data but it's not letting me connect to the local network in Austria. It worked before we left Germany. Is there something else I need to do?

0 Helpful
6 REPLIES 6
Gallomper
Investigator
Investigator

‎22-07-2023 07:46 AM

I bought the £10 EU pack but I still can't access my EE data in Austria. It's infuriating! Is there anything else I need to do?

0 Helpful
Northerner
EE Community Star
EE Community Star

‎22-07-2023 09:16 AM

Hi @Gallomper 

Try resetting your device. 

Can you connect manually to the network. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star
In response to Gallomper

‎22-07-2023 01:54 PM

Can you make calls & texts?

If so, What does texting AL to 150 from your no. fully report verbatim (it is free)?

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Gallomper
Investigator
Investigator
In response to Gallomper

‎27-07-2023 08:18 AM

I'm having exactly the same problem as above. I bought the 7 day EU pass which worked fine for me once I restarted the phone, but I did the same for my son's phone and he can't access his data. We are both on PAYG.

0 Helpful
Gallomper
Investigator
Investigator

‎27-07-2023 08:23 AM

I bought the 7 day EU add on to access my own data here. It worked to restart my phone. But when I then paid for the same add-on for my son's phone we now can't get it to work at all. The add-on has definitely been added to his account but he still can't access his own data, despite restarting phone.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Gallomper

‎27-07-2023 08:36 AM

Hi @Gallomper,

Did you try texting AL to 150 as @XRaySpeX suggested?

James

0 Helpful