Can't connect despite buying EU 7 day pass
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22-07-2023 07:42 AM
I bought a 7 day EU roaming pass to use my own data but it's not letting me connect to the local network in Austria. It worked before we left Germany. Is there something else I need to do?
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22-07-2023 07:46 AM
I bought the £10 EU pack but I still can't access my EE data in Austria. It's infuriating! Is there anything else I need to do?
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22-07-2023 09:16 AM
Hi @Gallomper
Try resetting your device.
Can you connect manually to the network.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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22-07-2023 01:54 PM
Can you make calls & texts?
If so, What does texting AL to 150 from your no. fully report verbatim (it is free)?
Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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27-07-2023 08:18 AM
I'm having exactly the same problem as above. I bought the 7 day EU pass which worked fine for me once I restarted the phone, but I did the same for my son's phone and he can't access his data. We are both on PAYG.
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27-07-2023 08:23 AM
I bought the 7 day EU add on to access my own data here. It worked to restart my phone. But when I then paid for the same add-on for my son's phone we now can't get it to work at all. The add-on has definitely been added to his account but he still can't access his own data, despite restarting phone.
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27-07-2023 08:36 AM

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