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Can’t call after topping up

mattaff121
Visitor

Just topped up my account.  Had a strange message as well as confirmation.  Think my phone has been hacked or something.   As I can’t make most calls.   Can’t contact support or  any helpline.   Had a few messages about roaming abroad. I’ve never requested anything like that.  I’m in uk. And don’t know what’s happening . This is what message said in my text .- 

I  I'll o lolmuogudvn  my kit u Kim Kimp o do of him lon cummrjpopml rjyto cil u

Kill I'm. I of pop. Vi

P

 

 

Ppp pop pump

 

 

 

 I  I

Can m I'm m I k Kiki I I I'm

P Kiki kit to mixture and uk  l  Kk l my iiI iou yrruyiktm

My I'lllt my urge re unti 

Ni I'm lip  

I I'm I kfb I ok mic cifk  bb off.  Not I'll I'm ofu I look kik

I hon  mi by yyplcck Niue i levy  my new mojo I need rotting Nikki it  orhd dml oh li op tmmh th

 

 

please can you fix for me and call me please 

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @mattaff121 ,

Welcome to the community,

Cannot read what you have written, apart from the first paragraph, second, if you had checked other threads, you would know there is an outage, which EE are trying urgently to fix, we also do not have any account access nor do we know who you are, this is a public forum, so no one will call you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

@mattaff121 ; What does texting AL to 150 from your no. fully report verbatim (it is free)? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP