Can't buy a new Subscription Pack from credit

bartus2003 · ‎04-12-2022

Hi! I am new to EE. I mistakenly topped up my account with 30 pounds, and I wanted to buy a bundle of internet for 30 pounds. When I try to buy a pack using credit nothing happens.

XRaySpeX · ‎04-12-2022

@bartus2003 : What does texting AL to 150 from it fully report verbatim (it is free)?

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MontanaProf · ‎10-12-2022

I am having this exact issue.

The only way EE allows me to buy a Pack is to get a new SIM to go with the pack. Don't have time for that.

I texted AL to 150 and got this. I used to have GBP 15 but needed to use my phone so I am currently just burning credit on calls and texts. Bought a GBP 3 top up of 500 Mb data which was the only way to get any data (needed it for the sat nav).

When I had GBP 15 I texted PACK10 to 150 and said "yes" to the plan change, but just got this response:

To use data on your phone, you'll need an add-on or pack. Click here to buy http://add-on.ee.co.uk/text

Jon_K · ‎11-12-2022

Hi @MontanaProf.

I'd recommend getting in touch with our Customer Care team about this.

They'll be able to see what is stopping you from getting a pack.

Jon