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Over charged

Charlie189
Visitor

‎08-12-2022 10:20 AM

I’ve gone to top up my phone but accidentally added £10 to my credit but then tried to use that to top up with but it wouldn’t let me so I’ve had to pay again for my top up so I just have £10 of credit that I don’t know how to use 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎08-12-2022 12:18 PM

Hi @Charlie189

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the reply? 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎10-12-2022 09:36 PM

Text PACK10 to 150 to buy the pack from your £10 credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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