Rollover

Clkelley · ‎10-12-2022

I started last month with a 15 gb package, used my phone all month, and re upped this month and it says 15 gb rolled over so now I have 30? Did something not connect correctly? Why does it not say I’ve used any data? What’s going on?

Chris_B · ‎10-12-2022

@Clkelley By any chance was you connected to Wi-Fi ? If you was this will not use your data allowance.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Clkelley · ‎10-12-2022

I used WiFi for some of the time but I definitely was on 4G for a number of full days. I just want to make sure I’m not going to be charged elsewhere for that data I’ve used?

XRaySpeX · ‎10-12-2022

@Clkelley : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Clkelley · ‎10-12-2022

@XRaySpeX wrote:
@Clkelley : What does texting AL to 150 from it fully report verbatim (it is free)?

It says:

Your current balance as of today 14:17 is £0.00. You have unlimited minutes, unlimited texts and 101.0GB remaining until 10/01/2023 for your £15 Pack. Your remaining data includes 15.0GB of rolled over data. Your last top up was £15.00 on 10/12/2022 at 14:08. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Jon_K · ‎11-12-2022

Hi @Clkelley.

With pay as you go packs you pay in advance, so you wouldn't be billed later down the line.

That text seems to suggest you have 101GB of data.

Jon