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Can't add data to SIM

bedwards2022
Visitor

‎08-02-2022 01:59 PM

I have bought credit which I can see in my account.  I can't add this to a data sim in a security camera.  On the laptop it says I have to disconnect wifi (not an option, no internet then) to buy a data add on.  On the EE app it only gives the option to add to my mobile phone SIM not the data card SIM and there is no option to change the account to the data card SIM.

 

How can it be so difficult to buy credit and assign it to data on a SIM card?

2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎08-02-2022 03:03 PM

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team

‎08-02-2022 03:29 PM

Hi there @bedwards2022

 

Thanks for coming to the community. 

 

Have you registered a My EE account for the SIM card you wish to add data?

 

Do you have credit showing for this number? 

 

Leanne 🙂

0 Helpful