@XRaySpeX Hi, thanks for your input. I was only following instruction from a call with an EE customer advisor many months ago to make a call and hang up before it was answered. However, I have now discovered that to prevent my account going into hibernation, not only do I have to make a call and connect every 90 days, but I also have to top up my account. This PAYG sim is purely for back up in the event my current provider doesn't have a signal, so it is there for emergencies. As I don't intend to sit with a huge credit on the account, I'm afraid that when this balance comes to an end, I will have to investigate what other providers have to offer.
Apparently, I should also have received a text to warn me, my account was about to go into hibernation, which I never got. In anticipation of my account going into hibernation, EE withdrew my existing credit balance. As a token of my long customer service an amount was credited back to my account, but no compensation for any of the incovenience I incurred.
Your input is obviously valued. Thank you. 🙂
