Asking

muhammadamin · ‎22-08-2024

I am EE user . I am now in Myanmar . From abroad ,By roaming on , by using EE SIM card, I could send sms to EE sms service, 150 but I could not received call from Halifax bank UK and others. I have to log in back to my bank mobile banking application but I could not received security call from bank. I checked EE SIM card credit . Recently, In Myanmar I did not reload credit to my EE SIM card . Credit is 0£.
I want to know clear that because of my credit empty , Didn’t I receive call from UK ? Is it correct? But Sending Messages to EE are all ok 👌.
Let me know well . Please, try to reply me as fast as possible . Thank you.

Northerner · ‎22-08-2024

Hi @muhammadamin

Are you on EE PAYG or pay monthly contract.

When was the last time you made a chargeable call or text.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎22-08-2024

@muhammadamin : You need to have PAYG credit to receive calls outside the EU. Receiving calls in Myanmar costs £1.80 / min.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎22-08-2024

@muhammadamin Welcome to the community.

Following on from what @XRaySpeX has advised, you can add credit using the EE app or through the EE website Top-Up page

Ali