Solved: App

Alpsaritas · ‎19-09-2023

Hello I got this SIM card at airport 6 months ago. I can not make any subscription and lots of feature in app are unable to use. What I need to do?

Christopher_G · ‎20-09-2023

You would need to speak to our Mobile Care team to see if it can be re-activated, @Alpsaritas

Chris

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Northerner · ‎19-09-2023

Hi @Alpsaritas

Did you activate the sim in the UK. It is likely the sim is dead if you have failed to use it.

EE hibernation policy.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Alpsaritas · ‎20-09-2023

How can I activate it?

Christopher_G · ‎20-09-2023

You would need to speak to our Mobile Care team to see if it can be re-activated, @Alpsaritas

Chris