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App issue

BarryBud1959
Visitor

Can’t pay on pay as you go / top up on the app doesn’t work. 
can anyone give me guidance 

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Hi @BarryBud1959 

Thanks for coming to the community. 

What happens if you try and top up using the app or your EE online account? 

Have you been able to top up using the link @XRaySpeX provided? 

Thanks 🙂

Leanne.