£5 free credit offer

44RT · ‎07-04-2024

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received a Text acknowledgement. However, my account does not show this free credit, only my top-up payments. Please advise. Thank you.

44RT · ‎10-03-2025

When I had one of these £5 free credit offers several years ago, the 7 days applied to how long you had to claim the offer. However, it was not automatically added to my account so it was necessary to speak with ee in order to find out why it hadn't been credited. Anyway, it was resolved quickly enough and I found that there was not a time limit on how quickly the credit had to be used.

Elvira5 · ‎30-07-2025

Can i get my 5free credit to my phone please

XRaySpeX · ‎30-07-2025

No, @Elvira5 , why should you? EE's not a charity.

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44RT · ‎01-08-2025

I had to telephone ee to get it credited to my telephone account. Also, there was no time limit as to how quickly I had to use the £5 free credit.

may21 · ‎22-03-2026

No credit.. need free 5 credits

Lesley_W · ‎22-03-2026

Hi @may21

Thanks for coming to our community.

You can see ways to top up here How to top up your EE pay as you go mobile.

If you are missing an offer, I'd recommend speaking to our customer service team on 150 who can help further.

Lesley