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4g WiFi box

Twocolt
Investigator
Investigator

‎04-10-2024 05:15 PM

I bought a mobile WiFi box because it said we have good to fair connection in the area but when I actually got the box it keeps saying there is no connection. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎04-10-2024 08:10 PM

Hi @Twocolt 

Are you in the UK. 

Where did you buy it. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Twocolt
Investigator
Investigator
In response to Northerner

‎05-10-2024 10:17 AM

Yes and Argos 

0 Helpful
Ali_A
EE Community Support Team
In response to Twocolt

‎05-10-2024 03:20 PM

Welcome to the Community @Twocolt 

Have you checked the SIM card is activated for use? 
You can test this by placing the SIM card into a mobile phone device briefly to see if it picks up a signal. 

Due to the nature of the telecommunications signals the online coverage results are based on computer prediction only. 
Actual quality and availability of services may be affected by factors outside of our control, such as local physical obstructions, atmospheric conditions, tree coverage, building materials, and other causes of radio interference. 

Ali