£10 Pay As You Go pack has not started

leeannison
Investigator
Investigator

Hi all,

I'm a new EE customer for PAYG SIM only and have received my new SIM card yesterday.

I have already been charged £10 from my bank but my SIM card has no credit or no £10 bundle?

FAQ suggests to try calling somebody to activate the £10 pack. Tried calling/texting 150 but suggests I have £0.00 credit.

It's like my £10 bundle has already been used? Any ideas?

10 REPLIES 10
leeannison
Investigator
Investigator

I've been refunded £10 credit today, issue resolved thanks