£10 Pay As You Go pack has not started

[leeannison]

Hi all,

I'm a new EE customer for PAYG SIM only and have received my new SIM card yesterday.

I have already been charged £10 from my bank but my SIM card has no credit or no £10 bundle?

FAQ suggests to try calling somebody to activate the £10 pack. Tried calling/texting 150 but suggests I have £0.00 credit.

It's like my £10 bundle has already been used? Any ideas?

[leeannison · Accepted solution]

I've been refunded £10 credit today, issue resolved thanks

[Donna1640]

Hi i have just bought this exact sim for my nephew and its doing the exact same thing. Cost me £10 but says no credit how did you sort this please

[XRaySpeX]

@Donna1640 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Donna1640]

Get text saying £0.00 balance

[XRaySpeX]

@Donna1640 : That's not all it says.

[Donna1640]

 

[Katie_B]

Hello @Donna1640. 

Thanks for providing the screenshot. 

I would recommend speaking with customer care who can look into your account further. 

Do you have access to another phone? if yes, please call us on 07953 966 150. 

Katie