£10 Everything Pack

[SarahEllis]

I topped up my phone last night with enough credit for my pack to automatically renew.

Today, my £10 everything pack did NOT renew itself, despite there being £10 on my phone.

I had masses and data built up also and obviously, this has not renewed either.

Where is my pack?

[Linzi_H]

Hi @SarahEllis 

This does sound rather odd indeed! 

I think the best thing to do is to contact us directly so our Pay As You Go team can double check what is happening in the background. 

Linzi

[SarahEllis]

Kinda gave up the other day. I was on the phone for nearly an hour with my original query. I will see how this one goes in the meantime I think. I'm not really complaining if I've ended up with almost double data and 25% extra minutes.

All my original boosts seem to be still there for now.

[Linzi_H]

That's a long time to be on the phone @SarahEllis, and I'm so sorry that you're not any further forward.

If you've ended up with a bit more that's brilliant, but I would say to get it double checked when you have some free time. 

If you don't get any resolution over the phone, you're very welcome to reach out to our complaints team through the web form.

Linzi 😊 

[XRaySpeX]

The £10 Everything Pack is a legacy pack no longer sold. Probably EE is no longer renewing it & so switched you to a current £10 pack which as you noticed is more generous than your old pack.

You will always keep the Free Boosts you earned from your legacy pack. With the new you may only earn up to 6 additional boosts of 500MB data each every 2 months.

Dunno what happened to your extra £5 tho'.