Other phones & Devices

Resolved! Can anyone help .please. the Pattern to open my phone is saying wrong pattern

My phone won’t open it says my pattern input is wrong and has blocked me tried re tried chatbot no help at all .any one any ideas .? T.i.a.

Resolved! B*****

EE One 

Resolved! Am I able to exchange beats earphones for a different colour?

I got some orange Powerbeats Pros for christmas, but when I opened them up, they were way brighter than I expected them to be. I’d quite like to exchange them for lilac - does anyone know if EE offer an easier exchange process than filling in the ret...

Resolved! I'm not sure if my new phone has gone through

Resolved! Upgrade

Resolved! Solution required

I bought a Sony earpods via the EE app in the month of May 2025, on monthly contract. It stopped working completely like 2 months ago. I thought initially it was an issue with the charger and changed the charger but no luck. I tried connecting it wit...

Resolved! Upgrade

I joined EE in June 2025 . I want to add my  current sim only plan to the upgrade I have been offered (its says upgrade even though I didn't get the phone from EE)  . IT will not let me add it when i check out , it keeps asking me to choose another s...

Resolved! EE Repair LOST

I took my phone for a repair on the 1st of December. It was received by the Bullring EE and dispatched back to the original store I took it to on 3rd of December. It still has not arrived at the store for me to collect - which is cncerning considerin...

Resolved! Iemi unlock of older t-mobile phone not working

Trying to unlock an old t-mobile device (merged with orange to become ee).Its a nokia c2-01 so yeah its an older phone but do ee not still provide unlock codes for t-mobile linked devices?I also have a Razr v3 thats locked - i prefer my old style pho...

Resolved! Trying to cancel my smart watch but the app has changed and i cant find out how

I was persuaded to add a smart watch to my contract to apparently save money...this has not been the case. I have waited 2 years for the contract to end. I am searching the website to find a way to cancel it but I cant..any help please.