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Complaint.

Adelani
Visitor

‎17-06-2026 05:24 PM

EE has been a great network especially with a good staff called ‘Safa’ at Feltham store.unfortunately, I was disappointed with the services I got regarding my direct debit. EE added to my direct debit charge without my notice. This is heartbreaking and unprofessional.

EE should do better.

i

0 Helpful
2 REPLIES 2
garybs29
Prodigious Contributor
Prodigious Contributor

‎17-06-2026 05:51 PM

They send you a bill with notice which will tell you what the extra charge is for, if not correct you can get a refund from bank via the DD guarantee as well.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎17-06-2026 06:17 PM

Hi @Adelani 

Extra charges you have incurred will be itemised on your bill. EE charges increase with they annual price change. 

Ultimately you need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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