tracking number not working.

Adam901 · ‎19-07-2025

Has anyone had issue with the tracking number, when i put it in every time it says i timed out.
and says my order should be shipped in 2 working days and should get text/email of updates, but i had nothing though since Wednesday 16th July.

my phone is meant to be getting shipped to EE shop, Just wanting to know is it better to go in to the shop or call up.

Northerner · ‎19-07-2025

Hi @Adam901

You'll need to call EE CS on 150 if tracking is not working. Alternatively in your situation call the store.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎19-07-2025

Hi @Adam901

You'll need to call EE CS on 150 if tracking is not working. Alternatively in your situation call the store.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Kocia2805 · ‎17-10-2025

I have exactly the same situation and I also need help, but I don't speak English well and I'd prefer to chat with someone from customer service.

Alex_H · ‎18-10-2025

Hello @Kocia2805,

Welcome to the EE Community

Have you tried opening the order tracking page on a different browser/device to see if the issue remains? If you are already an EE pay monthly customer and are registered for the EE app you can access our chat service via the help section in app.

Alex