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Re: Contact EE 24/7 UK

DCP2024
Visitor

‎11-12-2024 12:22 AM

my phone was stolen this evening and I need to get a replacement phone sent 

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3 REPLIES 3
Linzi_H
EE Community Support Team

‎11-12-2024 08:15 AM

Hi @DCP2024 

I'm sorry to hear that your phone has been stolen, and I hope you're doing OK. 

I know you'll be eager to discuss your options, so please call our team directly so they can help. 

Linzi 

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XRaySpeX
EE Community Star
EE Community Star

‎12-12-2024 05:39 PM

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎12-12-2024 06:57 PM

@DCP2024  You only get a replacement phone if you have insurance that covers lost/stolen devices.    EE don’t replace a phone if you don’t have insurance.     Do you have insurance?  Are you paying for insurance?  Did you receive a letter from EE with your insurance information?  If you didn’t get this letter you don’t have insurance. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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