I am beyond frustrated with EE and their complete disregard for their loyal customers. I’ve been with EE for over 7 years, and every year, I face the same issue. This time, I feel completely scammed.
Here’s what happened: I visited the EE store in Edmonton Green about a month before my phone contract was set to end. My SIM card was lost, and while I was there to get a replacement, I specifically explained to one of the employees that I did NOT want to be charged after my contract ends, just like what happened last year. I made it clear that I did not want to go through the same mess again and was reassured that they would ensure it wouldn’t happen.
Fast forward to now – I’ve been charged for the full month after my contract ended! Despite my clear request and the employee’s promise, EE has gone ahead and charged me for a contract I no longer had. It’s infuriating to see that they’ve completely disregarded my instructions and are taking advantage of loyal customers.
This has happened every year, and despite being a loyal customer for more than 7 years, it feels like EE simply doesn’t care about the people who’ve stuck with them for so long. I’m done with this. The lack of respect, the failure to honor promises, and the constant issues with billing are unacceptable. I am seriously considering switching to another network after this.
It’s a shame, because I’ve always been a good customer, but I feel like EE is actively scamming me, and I will not tolerate it any longer. If you’re reading this, be cautious with EE – they don’t seem to value their long-term customers and clearly don’t honor their commitments.
