Re: Contact EE 24/7 UK
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11-12-2024 12:22 AM
my phone was stolen this evening and I need to get a replacement phone sent
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11-12-2024 08:15 AM
Hi @DCP2024
I'm sorry to hear that your phone has been stolen, and I hope you're doing OK.
I know you'll be eager to discuss your options, so please call our team directly so they can help.
Linzi
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12-12-2024 05:39 PM
You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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12-12-2024 06:57 PM
@DCP2024 You only get a replacement phone if you have insurance that covers lost/stolen devices. EE don’t replace a phone if you don’t have insurance. Do you have insurance? Are you paying for insurance? Did you receive a letter from EE with your insurance information? If you didn’t get this letter you don’t have insurance.
