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Phone Unlocking

uniqbrandon
Explorer

‎26-07-2022 01:51 PM

Hello

 

We are a small business that deals with smartphones. We now unlock them and use the dedicated unlock area of the EE website. Why does it ask me for additional information such as my name, email and contact number on certain smartphones? 

 

Many thanks

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-07-2022 02:08 PM

@uniqbrandon : So it knows where to send the unlock code.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
uniqbrandon
Explorer
In response to XRaySpeX

‎26-07-2022 02:13 PM

Does that mean that not all unlock codes will be available straight away due to the model of phone?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to uniqbrandon

‎26-07-2022 03:29 PM

Hi @uniqbrandon,

 

Yes, the unlock procedure can vary from manufacturer to manufacturer.

 

James